THESE ARE UNCHARTED WATERS FOR ALL OF US, AND WE ARE WORKING TO ADJUST DAY BY DAY, TRYING – AS EVER - TO DO THE RIGHT THING, AND FINDING OUR WAY AS WE GO. WE WANTED TO SHARE A FEW OF OUR COMPANY PROMISES AND COMMITMENTS WITH YOU HERE TO GIVE YOU A WINDOW INTO OUR APPROACH TO THIS EVER-EVOLVING SITUATION:
EMPLOYEES // WE ARE DEDICATED TO KEEPING ALL OF OUR EMPLOYEES SAFE, EMPLOYED, AND PAID DURING THIS TEMPORARY CLOSURE. AS AN INDEPENDENTLY OWNED SMALL BUSINESS, IT IS DAY TO DAY SUPPORT FROM CUSTOMERS LIKE YOU THAT MAKE THIS POSSIBLE, AND WE COULDN’T BE MORE GRATEFUL. THE SAFETY, WELLBEING, AND HEALTH OF OUR EMPLOYEES AT OUR DISTRIBUTION CENTER IS A MAJOR COMPONENT OF THIS. WE ARE CONTINUING TO ACCEPT AND FULFILL ORDERS IN A SAFE AND HYGIENIC MANNER. FOR NOW, WE WILL CONTINUE TO SHIP ON A NORMAL SCHEDULE WHILE ALSO TAKING EXTRA SAFETY PRECAUTIONS AT THIS TIME — INCLUDING SANITIZING EVERY 2 HOURS AND PROVIDING GLOVES AND MASKS.
CAUSES // WE ARE MAKING A COMMITTED EFFORT TO CONTINUE OUR SUPPORT OF THE CAUSES THAT WE HOLD DEAR – AND WE HOPE THAT SHARING WHAT WE CAN MAKES A POSITIVE DIFFERENCE FOR THE COLLECTIVE GOOD OF OUR COMMUNITY AND OUR WORLD. THROUGHOUT THE DURATION OF OUR STAY AT HOME SALE, WE WILL MATCH 10% OF ALL SALES AND PROCEEDS WILL BE DONATED TO GLOBALGIVING'S DISASTER RELIEF FUND FOR COVID19.
CUSTOMER CARE // AS ALWAYS, WE ARE DEDICATED TO PROVIDING EXCEPTIONAL CUSTOMER CARE. OUR CUSTOMER CARE TEAM IS DILIGENTLY WORKING NORMAL HOURS FROM HOME, AND IS AVAILABLE IF YOU SHOULD HAVE ANY QUESTIONS REGARDING YOUR ORDER OR OUR SAFETY MEASURES. IF, FOR ANY REASON, ORDERS SHOULD BECOME DELAYED OR FACE ANY OTHER CHANGES, WE WILL PROVIDE UPDATED INFORMATION FOR YOU IMMEDIATELY. WE WILL ALWAYS COMMUNICATE ANY CHANGES SHIPPING OR FULFILLMENT TO YOU AS QUICKLY AS POSSIBLE AND SEND FREQUENT UPDATES. WE HOPE THAT YOU TRUST US IN THIS PROCESS, AND KNOW THAT WE ARE DOING ALL WE CAN DURING THIS TIME TO GET YOUR ORDERS TO YOU AS SOON AS POSSIBLE.
PARTNERS // OUR VENDORS AND PARTNERS ARE AN IMPORTANT PART OF OUR BUSINESS, AND WE ARE EQUALLY COMMITTED TO ASSISTING AND SUPPORTING THEM DURING THIS TIME. WE PROUDLY WORK WITH PEOPLE ALL OVER THE GLOBE — FROM AUSTRIA TO PAKISTAN — WHOSE BUSINESSES AND LIVELIHOODS ARE BEING DISRUPTED, AND WE WILL STAND WITH THEM THROUGH THIS TIME. OUR CONTINUED WORK WITH THEM WILL HOPEFULLY ALLOW FOR EACH INDIVIDUAL VENDOR TO MAKE CHOICES THAT PRIORITIZE THE HEALTH, SAFETY AND FINANCIAL SECURITY OF THEIR EMPLOYEES. WE ARE WORKING TOGETHER TO EMBRACE AN AGILE APPROACH TO OUR UPCOMING LAUNCHES AND DELIVERY DATES, AND ACCOMMODATE VENDORS AND ANY GOVERNMENT REGULATIONS FOR GLOBAL HEALTH PROTECTION.
COMMUNITY // ON A LOCAL LEVEL, WE ARE DEVOTED TO SUPPORTING OTHER SMALL BUSINESSES IN OUR COMMUNITY AS THEY NAVIGATE THIS UNCERTAIN MOMENT ALONGSIDE US. SOME OF OUR TIPS ON HOW TO KEEP YOUR FAVORITE LOCAL SHOPS AND THE SMALL BUSINESS COMMUNITY THRIVING INCLUDE: PURCHASE GIFT CARDS TO RESTAURANTS AND OTHER BUSINESSES THAT MAY NEED TO TEMPORARILY CLOSE THEIR DOORS; DONATE TO FUNDRAISERS FOR RESTAURANT AND SERVICE WORKERS; OR ORDER TAKE-OUT OR DELIVERY FROM A LOCAL RESTAURANT TO LESSEN THE IMPACT OF SHUTTERED DOORS.
THROUGHOUT THIS DIFFICULT TIME, WE HAVE DEVELOPED A SENSE OF IMMENSE CLARITY ON ONE POINT: WE ARE SO GRATEFUL FOR YOUR SUPPORT AND FOR THE COMMUNITY YOU HAVE HELPED US BUILD. WE ARE ALL IN THIS TOGETHER, OPTIMISTICALLY LOOKING TO BRIGHTER TIMES AHEAD — AND THIS, MORE THAN ANYTHING, BRINGS US COMFORT AND PEACE.
WITH LOVE, THE EUCALYPSO FAMILY